Refund policy
Returns & Refund Policy
At Queensberry Boxing 1867, we want you to be confident in your purchase.
Change of mind returns
We accept eligible change-of-mind returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- Accompanied by proof of purchase
Approved change-of-mind returns will be provided as store credit or an exchange.
Customers are responsible for the cost of return postage for change-of-mind returns.
Sale items
Sale or final-sale items are not eligible for change-of-mind returns or exchanges unless required by Australian Consumer Law.
Faulty or damaged items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs showing the fault or damage
We will review the issue and arrange an appropriate remedy.
Nothing in this policy limits your rights under the Australian Consumer Law. Where an item does not meet the consumer guarantees, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.
If a product is confirmed to be faulty, reasonable return postage costs will be reimbursed where required under Australian Consumer Law.
Exchanges
If you would like to exchange an eligible item for another size or colour, please contact us within 30 days of delivery. Exchanges are subject to stock availability.
Contact
For return requests or questions, please contact our customer service team at:
Please do not send products back before contacting us.
